Whitelist your Email FAQ

Discussion in 'FAQ' started by ASTRAEA, Nov 17, 2013.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
  1. ASTRAEA

    ASTRAEA User

    Whitelist your Email FAQ​
    ​

    How to WhiteList Your Email
    In order to ensure your Dark Orbit/Bigpoint e-mails do not get caught in spam or junk mail filters, you can Whitelist us. Since every e-mail system is different we have provided you with instructions for some of the more popular providers. To find the instructions for your provider, see below:

    Here is some information you will need to keep receiving Dark Orbit/Bigpoint emails.
    • news.bigpoint.com
    • email.bigpoint.com
    • news.darkorbit.com
    • email.darkorbit.com
    AOL
    >>> For AOL version 9.0: You can ensure that all Dark Orbit/Bigpoint mail is delivered to your Inbox by adding our sending address to your "People I Know" list.
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Click the Add Address button on the right-hand side to add Dark Orbit/Bigpoint to your "People I Know" list.
    Alternatively, you can send an e-mail to the Dark Orbit/Bigpoint "From" address - that will add us to your "People I Know" list automatically.
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Copy the address in the "From" line.
    • Click the "Reply" button located in the top right corner.
    • A new email window opens with an address pre-filled in the "Send To" box.
    • Replace the address in the "Send To" box with the one you copied out of the "From" line.
    • Click "Send Now" - located in the top right corner.
    Even if for some reason the e-mail you send doesn't get through to us, the act of sending it automatically puts Dark Orbit/Bigpoint into your "People I Know" list.

    If you're using an earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:
    • Go to "Keyword Mail Controls".
    • Select the screen name we're sending your mail to.
    • Click "Customize Mail Controls For This Screen Name".
    >>> For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.
    • Click Next until the Save button shows up at the bottom.
    • Click Save.
    >>> For AOL version 7.0: In the section for "exclusion and inclusion parameters", include these domains:
    • news.bigpoint.com
    • email.bigpoint.com
    • news.darkorbit.com
    • email.darkorbit.com
    Earthlink
    If you're using Earthlink, you can make sure Dark Orbit/Bigpoint e-mail is delivered to your Inbox by adding our sending address to your Address Book. Here's how:
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Copy the address in the "From" line.
    • Click on Address Book - located on the left, below your Folders.
    • Once the Address Book opens, click the Add button.
    • On the Add Contact screen, find the Internet Information box.
    • Enter the address you copied from the "From" line into the top e-mail box.
    • Click Save.
    Hotmail
    If you're using Hotmail, you can ensure that your Dark Orbit/Bigpoint e-mail alerts are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:
    • Log on and click the Mail tab to get into your mailbox.
    • Click Options - located at the top right, next to Help.
    • Click Junk e-Mail Protection.
    • Select Safe List.
    • In the space provided, enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • mail.bigpoint.com
      • news.darkorbit.com
      • mail.darkorbit.com
    • Click Add.
    • When you see the address you entered in the Safe List box, click OK.
    Alternatively, you can add the Dark Orbit/Bigpoint "From" address to your Contacts list:
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Click the Save Address button - located on the right in the line of options just above the e-mail.
    • Click OK.
    MSN
    If you're using MSN version 9 for your e-mail, you can make sure Dark Orbit/Bigpoint messages are delivered to your Inbox by adding our sending address to your Safe List. Here's how:
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Copy the address in the "From" line.
    • Click on Settings: E-mail | Junk e-mail - located at the bottom left of the screen, just above Calendar.
    • On the e-mail settings screen, click Junk E-Mail Guard.
    • Select Safe List.
    • In the space provided under "Add people to the safe list", enter the address you copied from the "From" line, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click Add.
    For older versions of MSN: You can add our sending address to your Safe List like so:
    • Open your latest Dark Orbit/Bigpoint e-mail.
    • Copy the address in the "From" line.
    • Click on E-mail settings - located at the bottom left of the screen, just above Calendar.
    • On the E-mail settings screen, click Junk Mail.
    • Select Safe List.
    • Click Add an item to this list.
    • When the Add To Safe List box appears, enter the address you copied from the "From" line, or add the list below, into the space provided:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click Add.
    Outlook
    If you're using Outlook 2003 for your e-mail, you can make sure all Dark Orbit/Bigpoint mail is delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:
    • Open any Dark Orbit/Bigpoint e-mail, then add the sender or the sender's domain to your Safe List.
    • Find the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or use the addresses listed below, and add them to "Personal Contacts" in your Outlook Address Book:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Open any Dark Orbit/Bigpoint e-mail, then select "Mark as Not Junk".
    Verizon
    If you're using Verizon for e-mail, you can ensure that your Dark Orbit/Bigpoint e-mail is delivered to your Inbox by adding our "From" address to your Safe List. Here's how:
    • Go to your Verizon Inbox.
    • Click Options.
    • Select the Block Senders tab - located near the top of the screen.
    • On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent Dark Orbit/Bigpoint mail, or enter the addresses from the list below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    Yahoo!
    To ensure that your Dark Orbit/Bigpoint e-mail alerts are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:
    • Open your Yahoo mailbox.
    • Click Mail Options.
    • Click Filters.
    • Next, click Add Filter.
    • In the top row, labelled "From" header, make sure "contains" is selected in the pull down menu.
    • Click in the text box next to the pull-down menu, then enter the address in the "From" line of your most recent Dark Orbit/Bigpoint mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • At the bottom, where it says "Move the message to:", select Inbox from the pull-down menu.
    • Click the Add Filter button again.
    CleanMyMailbox
    If you're using CleanMyMailbox to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint messages from the filtering process by adding our "From" address to your Whitelist. Here's how:
    • Click the Whitelist button.
    • Add the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail
      to the list or us the list below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click the Submit List button.
    Mailblocks
    If you're using Mailblocks to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your "Accept Mail From" list of addresses. Here's how:
    • In Mailblocks, click the Addresses tab.
    • Select New.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • In the Receiving Options, select "Accept Mail From This Address".
    • In the Other Options, make sure "Display in People Picker" is not selected.
    • Click Submit.
    • Click OK.
    MailShield
    If you're using MailShield to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Friends. Here's how:
    • On the MailShield toolbar, click Friends.
    • Click Add.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click the OK button.
    Mail Washer
    If you're using MailWasher to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint e-mail from the filtering process by adding our "From" address to your list of Friends. Here's how:
    • In MailWasher, select Tools.
    • Select Blacklist & Friends.
    • On the right-hand side is the "Friends" list. Click the Friends Add button.
    • Select Plain email address.
    • Enter the address in the "From" line of your most recent e-mail from Dark Orbit/Bigpoint, or use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click OK.
    • Click OK again.
    Oddpost
    If you're using Oddpost to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by marking it as "Not Spam"-- but only if it has been incorrectly identified as spam in the first place. Here's what to do:
    • Find any Dark Orbit/Bigpoint e-mail that's in your "Probably Spam" folder.
    • Click on that e-mail to select it.
    • Click the Move to Inbox and Mark as Not Spam button.
    Spam Butcher
    If you're using Spam Butcher to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your Know Senders list. Here's how:
    • Open Spam Butcher and click the Configure button.
    • Select the Known Senders tab.
    • Under Known Good Senders and Recipients, click Add.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click OK.
    Spameater
    If you're using Spameater to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Approved Senders. Here's how:
    • On the Spameater sidebar, click Filters.
    • Select the Approved Senders tab.
    • Click Add Filter.
    • In the Address space, enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail.
    • For Address Type, select Full Email Address.
    • Click OK.
    Spam Inspector
    If you're using Spam Inspector to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Friends. Here's how:
    • Open Outlook.
    • On the Spam Inspector menu or toolbar, find and select Manage Friends List.
    • In the Add a New Friend area, select E-mail.
    • Enter the address in the "From" line of your most recent e-mail from Dark Orbit/Bigpoint,or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click the >> (add) button.
    • Click Close.
    Spam Interceptor
    If you're using Spam Interceptor to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Trusted senders. Here's how:
    • Open Spam Interceptor and select Authentication Lists.
    • Click Trusted.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click Add.
    Spamkiller
    If you're using McAfee's Spamkiller to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Friends. Here's how:
    • On the Spamkiller sidebar, click Friends.
    • Click Add.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click the OK button.
    SpamNet
    If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your Whitelist. Here's how:
    • Open your Outlook Inbox.
    • On the Cloudmark SpamNet toolbar, click Options.
    • Click Advanced.
    • Select the Whitelist tab.
    • Click the Add button.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click the OK button.
    • Click OK again, then Yes, then OK one last time.
    SpamPal
    If you're using SpamPal to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your Whitelist. Here's how:
    • When SpamPal is running, find the SpamPal icon in your Windows system tray, and right-click on it.
    • Select Add to Whitelist.
    • Enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click Add.
    Spam Sleuth
    If you're using Spam Sleuth to filter your incoming e-mail, you can exempt your Dark Orbit/Bigpoint mail from the filtering process by adding our "From" address to your list of Friends. Here's how:
    • Open Spam Sleuth.
    • From the File menu, select Configure.
    • In the Friends category, make sure Active is selected.
    • In the space provided for the list, make a new (blank) line on it, and enter the address in the "From" line of your most recent Dark Orbit/Bigpoint e-mail, or you can use the addresses listed below:
      • news.bigpoint.com
      • email.bigpoint.com
      • news.darkorbit.com
      • email.darkorbit.com
    • Click OK.
    We here at Dark Orbit hope that you find this information helpful so that you will continue to get your emails with ease and efficiency.

    ​
     
    ASTRAEA, Nov 17, 2013
    #1