Won an iris and did not get it!

I've been waiting for 28 minutes with no iris and a spent 11 million. I have tried relogging, going to home base, switching configs, etc. It clearly states in the history of auction 2014-05-24 09:00:00 that I purchased 1 iris for 11,683,530 credits. Yet I do not have the iris. Help please.

 

◄Σxpaтιaтe►,
Have you tried clearing your cache? it may be a piece of old data stuck in the browser cache causing it to not show up. An excellent guide to this can be found >Here<.

Best regards,
.-Raijin-.

 

Tried it, did not work.
Support contacted me with:

Hello,

Thank you for writing in and giving us the opportunity to assist you. My name is Gary and I will be helping you.

I have passed this issue along for review. Please be patient while we look into the best way of assuring you achieve a satisfactory outcome.

Sincerely,

Gary

--
Bigpoint Support



11 hours ago.
If they don't answer by tonight I will be very disappointed in the support team.
It's been 2 days.

 

i had the same problem, this bug must be fixed, people is losing mil of credits.

 

◄Σxpaтιaтe►, as you have contacted Support in regards to your issue, you will have to continue your conversation with Support as there is nothing further we can do here in Forums.
Best regards,
.-Raijin-.