[TI] Didn't receive my Auctions or refund my credit

Discussion in 'General Archive' started by termcm, Jan 18, 2017.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
Thread Status:
Not open for further replies.
  1. termcm

    termcm User

    On Jan. 18 2017, Time 9:15am Didn't receive my Auctions or refund on some of my bids. please check on this. thank you
     
    termcm, Jan 18, 2017
    #1
  2. badwon[spt]

    badwon[spt] User

    Same here, just put bid on rep booster.
    Bid was shown as successful.
    No mail response and no booster, not sure on credits lost?
    USA east coast
     
    badwon[spt], Jan 18, 2017
    #2
  3. SirThrills

    SirThrills Board Administrator Team Darkorbit

    Hey there @termcm -

    Can we get your user ID and server to investigate further?
     
    SirThrills, Jan 18, 2017
    #3
  4. HelpMeHelpYou

    HelpMeHelpYou User

    The credit would be seen on the Uridium page in the Balance Tab.

    You might want to clear the caches/history and re log to see if it appears. The only time I had an issue with the reward was when "savings time" (twice a year to reduce energy usage) hit and the auction did not post correctly but was corrected in a couple of days. If you look in the Balance Log (like I mentioned to badwon[spt]) and verify bids submitted with the credits returned then go to the Pilot License LogBook and compare this to the items won listed it will assist in finding out exactly what is missing (if anything), but as SirThrills says there is nothing that can be done here without further information (what items, what server, User ID #, what time the Auction Started).
     
    HelpMeHelpYou, Jan 18, 2017
    #4
  5. termcm

    termcm User

    [​IMG]167848513. us1.darkorbit.bigpoint.com I think that's it.
     
    termcm, Jan 18, 2017
    #5
  6. termcm

    termcm User

    wow, it was a lot of Items.
     
    termcm, Jan 18, 2017
    #6
  7. CodeOfHonor

    CodeOfHonor Team Leader Team Darkorbit

    Hello and thank you for writing in! The auction issue is currently being looked into. We appreciate your patience in this matter while a resolution is sought!

    CodeOfHonor
     
    CodeOfHonor, Jan 18, 2017
    #7
  8. termcm

    termcm User

    ok, I clear the caches/history and re log. but nothing. anything else that may help?
     
    termcm, Jan 18, 2017
    #8
  9. termcm

    termcm User

    Thank you for your time
     
    termcm, Jan 18, 2017
    #9
  10. HelpMeHelpYou

    HelpMeHelpYou User

    Since I have seen there are several postings about this issue it seems there was a glitch in the system and give them some time to sort it out and then see what happens. You will see a message in the logbook saying something like "System reward booked" when they have it resolved.
     
    HelpMeHelpYou, Jan 18, 2017
    #10
  11. Heinekenn

    Heinekenn User

    94603851 , USA EAST 3 , Same problem , auction at 14:40 server time

    • 18.01. 14:39 Bid submitted - 10,000 C.
    • 18.01. 14:39 Bid submitted - 11,110,000 C.
    • 18.01. 14:38 Bid submitted - 12,210,000 C.
    • 18.01. 14:38 Bid submitted - 12,567,666 C.
    • 18.01. 14:38 Bid submitted - 3,555,444 C.
    • 18.01. 14:37 Bid submitted - 4,123,455 C.
    • 18.01. 14:37 Bid submitted - 4,122,322 C.
     
    Heinekenn, Jan 18, 2017
    #11
  12. termcm

    termcm User

    cool thanks for the info
     
    termcm, Jan 19, 2017
    #12
  13. Deter

    Deter Board Administrator Team Darkorbit

    Hello termcm,

    Yes there is a problem with the auction at the moment. We ask that you please contact Support for further guidance and assistance.

    Closing as referred to Support.

    Take Care.
     
    Deter, Jan 19, 2017
    #13
Thread Status:
Not open for further replies.