Issue: Stuck in Map/Gate

Spoiler: Original post & request

Hi everyone,

There's a few threads going now about how some of you have unfortunately gotten stuck in the Ultimate Battle Arena.

If you have gotten stuck today, or from this point forward, we need your help so we can help you.

Rather than continue to spread this across multiple threads, I'm going to ask we condense it here. So if you are stuck in the UBA we need you to please post back with this information for us:

1) Your UserID (located top left of your backpage) and server
2) When (server time) did you enter the UBA and get stuck?

We will do what we can to get you unstuck, and knowing when you may have gotten stuck in the UBA is information we can pass on to the devs to help them look at what may be going on

Though, here's hoping for minimal space pilots temporarily lost in the space-UBA-continuum

Regards,

Update July 2017: amended thread as we have gone on to experience more than just pilots stuck in the UBA.
If you are stuck in a gate, UBA or CSZ please feel free to let us know in here. We will do our best to try to jump you out as soon as we can.

Notice: Pilots on non "EN" servers or Global servers, we may have to direct you to your responsible language support team. Again we will try to let you know here as soon as we can.

 

I've jumped you to your home map, hopefully you're unstuck now

 

Hi there , . i am stuck in UBA .. says im waiting for opponant , but i am in 3-1 , but i cant switch ships , and i cant attack other players because it says i am still waiting , this has been like this for almost days now , please help
GE1
ID 162517492 ..
i went in last night about 8pm
thanks

 

I'm sorry, I have to ask that you contact the Russian language support team as they are responsible for the region the account is associated with.

 

I am stuck,992350 U.S. east 1

 

Hello SKEEVE,

Our recored indicate you are in Kappa gate, if this is correct then you will need to destroy the last npc in the map. If you are still stuck and have more lives then flying into radiation may help get you unstuck.

 

thank you for your time,It was google chrome that was the problem......used mozilla everything is good to go....

 

I was in my Y gate doing the last set of waves and lost connection. It was down for nearly 5 minuets. I cannot log into my e-mail account to send a message to support.
I was wondering if I can get my last life back? 29929046

 

Hello Tyranatator,

Unfortunately we here on the Forums can not further assist you with the "lives" issue. Should you fail the gate you are able to contact Support and request a courtesy gate reset within 48hrs of a failed gate. They will not place you in the wave you failed the gate, but you will have another chance at completing the gate.

Best of luck Space pilot!

 

Thank you for the help.

 

hope this helps others being stuck in gates
but when i was stuck in gate. i went to top left and bottom right and used pet kami to kill invisible npcs (aliens)
this activates the exit portals in center of map.
for some reason, some sort of glitch happens and our computers graphics dont display the npcs (aliens)

 

I need help. I am stuck in the "waiting for opponent" screen in the UBA. The clock reaches zero but nothing happens.
I can not do anything, it doesn't let me collect or change my equipment.
Please help me.
User id:
169271793
Server: USA (West Coast)

 

#Resolved

Issue was fixed upon server restart.

 

Apologies for the delay, but I'm glad to hear yours resolved ‹«osa»›

Leonid_hydra, is this still a problem for you? At the moment it shows you in your own maps.

 

http://imgur.com/l1bySnr

i am new to this game. i select ultimate battle arena when in game and start to
find opponent. then timer is started, after timer 0 and now still it is not
canceled to find an opponent. it is not cancelling and now i am not able to
collect any item from space. and in log it shows. "Ultimate Battle Arena: You
can't collect any items while waiting for an opponent." .. please help me in
this thing. i am not able to collect any item due to which i am not able to
complete my missions.

 

I can't guarantee that jumping you will work for that but we can try. We need you to provide your userid and server though.
You can find your userid at the top left of your backpage.

 

Im stuck trying to get out of refractions, it glitched out when I was trying to jump in. Every time I try to warp from a different hangar the game disconnects immediately which means I have a few hangars with no location or anything.

User ID: 160995851
Server: Global America 5

 

Hello OSIRIS9421,

Did a few stuff to try and get you out of the refraction zone, are you still experiencing this issue?

 

Yeah it still seems to be stuck at the moment

 

We're sorry to hear that, unfortunately with my unsuccessful attempts to get you unstuck you will need to wait for the Server restart to get unstuck. You will most likely get the same reply if you were to contact Support about this issue.

 

Hello,
I wanted to enter R-zone and didn´t get drawed.

Did a relog, and i just get the "connecting..."-window, can´t enter the map.
( clanmates said, they see me on r-zone in group-window...)

63414909

Tx for moving me out, if possible.

 

hi i too am stuck in refractions i jumped in and it never opened, when i re logged and tried warping or diff hangars i was in 3-6 then 3-8 map but with refractions on it very strange. it now gets stuck and can no longer open game server it just times out have cleared cache history etc relogged and restarted pc still stuck in no mans land plz help. best not be wasting boosters plus you owe me for some quests been about 4 hours now proper ruining my life- on gb1.

still stuck and no response starting to get wound up now, meant to come on here to chill.

 

Hello,

Have locked/unlocked and jumped your account to your home map. If you are still experiencing this issue then you may need to wait until the server restart comes around.

I don't see how we are supposed to jump you out without the proper information listed. Please include your UserID and Server.

 

Im stuck in UBA get me out please
GA1 168302787

 

Have locked/unlocked and jumped your account to your home map. If you are still experiencing this issue then you may need to wait until the server restart comes around.

 

sorry my user 34227425
GΞNΩHĂŦCĦ™[ĐŇМΞ]
Clan: Marmite's Army
GB1

 

Hi. Me too stuck in UBA...waiting for opponent.

Global Europe 4
166787161

 

GΞNΩHĂŦCĦ™[ĐŇМΞ] & Username_007
I've attempted to jump you both. Username_007, if you are still stuck with the UBA countdown, you may need to try getting your ship destroyed, beyond that there isn't much more I can suggest beyond trying to wait it out :/

Regards,

 

Thank you Solid eye absolutely brilliant i am now in 3-1 appreciate all of your help and perseverance

 

you're welcome^^

 

ID 165735356
GA1
Im not stuck in the map im stuck joinging UBA "wait for oponent" and then i counts down from 30 secs and then just sits there forever hyas been like this for 4 hours

 

hi again so my speccy is out of refractions but my saturn is still stuck there just went to swap ships and its on map --- blank lol
34227425
GΞNΩHĂŦCĦ™[ĐŇМΞ]
thank you

 

U id 46333838
**♥║Dj║βass║♥**
the countdown never end i think im into the uba but my ship is in normal maps, i cant change my ship or logout.
my bonus box doubler is running but i cant collect boxes

Have attempted to jump you out. let us know if the issue persists.
Thanks
CA_CodeOfHonor

 

the problem continues, the clock say 0:00 and i cant do anything.

I have tried to jump you again, if it does not work please try logging completely out and clearing your cookies and cache.
Ca_CodeOfHonor

 

i cleanes them, but the problem persist, im not in uba map but the uba window say "waith for you opponent" and the countdown never end

 

**♥║Dj║βass║♥**, there isn't anything we can do to reset a countdown clock on UBA or Refractions. The next best suggestion we can make is getting your ship destroyed. Beyond that & what's been tried already, all that can be done is to wait it out unfortunately.