[GI] Delete Account

I've been in this game for too long. I'm tired of all the technical problems and poor customer support. Can someone tell me how to delete my account? Can I do it myself or must I go through customer service?

Thank you.

 

at least this is what ToS says:


3 Right of withdrawal and sample cancellation form

Right of withdrawal:
Users may withdraw their contractual agreement to use Bigpoint Games and Services and to order Premium Features within a period of fourteen (14) days following the conclusion of such, without providing a reason for the cancellation.
The cancellation period is fixed at 14 days from the date of the conclusion of the contract.
To exercise the right of withdrawal, Users must notify Bigpoint (Bigpoint GmbH, Drehbahn 47-48, 20354 Hamburg, Germany, email: stop_en@customerservice-bigpoint.com) with a clear statement (e.g. with a letter sent via surfacemail, fax or email) of their decision to terminate the contract for the use of the Games and Services or to order Premium Features. The User may use the sample cancellation form provided below, but this is not mandatory. The withdrawal deadline shall be considered as fulfilled if the User sends the email regarding the right of withdrawal within the deadline set for such. For rapid processing, please specify the name of the Game and any Premium Features or Services, including the User’s name and User ID in the email subject line.
Consequences of withdrawal:
Should the User decide to cancel the contract, all payments made by the User to Bigpoint, including any associated delivery/shipping costs (excluding any additional costs incurred by the User by selecting another type of delivery other than the cheapest standard shipping offered by Bigpoint), shall be refunded immediately by Bigpoint, and no later than 14 days after receipt by Bigpoint of the withdrawal notification from the User. Bigpoint shall use the same method of payment to refund the User as that selected for the original transaction unless explicitly agreed otherwise with the User; under no circumstances shall the User be charged fees for such refund.
Please note:
Withdrawal will not be permitted if digital content is supplied that is not held on a tangible medium if the execution has already commenced with the User’s express prior consent and the acknowledgment that they thereby lose their right of withdrawal.
End of the right of withdrawal
Sample cancellation form
(If you wish to cancel the contract, please complete this form and return it to us.)

• To: Bigpoint GmbH, Drehbahn 47-48, 20354 Hamburg, Germany; email: stop_en@customerservice-bigpoint.com
• I/We(*) hereby declare that I/We(*) withdraw from my/our* contract for the purchase of the following products*/the provision of the following Service (*)
• Ordered on (*)/received on (*)
• Name of the user(s)
• Address of the user(s)
• Signature of the user(s) (for notification on paper only)
• Date

(*) Delete as applicable.

 

Thank you sir, I am grateful.

 

Just stop playing rather than delete account. This way should you decide in the future to check the game out again, you will not begin at zero. Just a thought.

-FT

Remember that not getting what you want is sometimes a wonderful stroke of luck​

 

when i deleted a bunch of accounts i just sent my account id# with account name to support telling them to delete the account and they sent me an e-mail to confirm. when i sent back confirmation email the next day the accounts were gone.

 

[/QUOTE]

? did those accounts have the same email address because I want to delete several accounts that are on other servers but they all have the same email addy as my main and I don't need my main messed up

 

Hello Algeron,

You will need to contact support for further giisangu and assistance.

Closing as referred to support.