[TI] Stuck in Beta

Discussion in 'General Archive' started by Sgt_Ocker, Jul 9, 2018.

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  1. Sgt_Ocker

    Sgt_Ocker User

    45 minutes ago i finished 3rd wave of Beta. Flew to portal to jump to next wave and am still there.
    I've reset my connection, cleared browsing history, even tried a different browser - Just can't get out of the gate or move forward.

    Any suggestions (aside from "contact support" who will tell me it is a problem with my connection) would be greatly appreciated.

    NB, judging by the conversations in Global, many are just logging off, or just closing their browsers for those like me who can't logoff.

    Now I'm getting;
    This page isn’t working

    int6.darkorbit.com is currently unable to handle this request.
     
  2. At this point the only way out will be with SUPPORT directing your ship back to the normal server. Prior to logout you could have used the Radiation zone to get killed out of the gate, now they have to re-direct your ship.
     
  3. Sgt_Ocker

    Sgt_Ocker User

    Problem is, I tried to submit a support ticket via a link sent to me by BigPoint support but I can't submit it because apparently the Captcha V1 is shutdown.
    In the past i tried using the igame link to submit a support ticket only to get multiple messages from DO and BP telling me I can't do it due to the wrong language (Ticket format was English, I submitted it in English, so don't get it) BP then at my request sent me a link to English support, which doesn't work.
     
  4. Have you tried the "Support" link at the bottom of the main login page?
     
  5. Sgt_Ocker

    Sgt_Ocker User

  6. That should send you to the correct support team. I can supply a USA Support but they may not be able to help you. You could try to change the "US2" to "INT6" but again no guarantees.
     
  7. Sgt_Ocker

    Sgt_Ocker User

    The support ticket is in German (I presume) and they just reject tickets.

    I managed to submit a ticket via the support link at the bottom of http://www.bigpoint.com. I can only hope they can help but it does mean i miss out on the Schism and double reward day.

    It seems my boosters are still running down too while I'm stuck, I was looking forward to some fighting after my gates and so have full boosters. So much for that 42k uri.
     
  8. Deter

    Deter Board Administrator Team Darkorbit

    Hiya Sgt_Ocker,

    Thank you HelpMeHelpYou for assisting the user with their concern. As you have contacted Support you will need to continue the matter through them.

    Best of luck.

    Closing as pending Support response.
     
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