[GI] sanctions ?

my visa credit card is being declined for buying premium
i wonder if bigpoint payments are coming under the anti russian sanctions
steve

 

Not had any problems buying Premium or Rebate, only problem I had was booking (Ascension Booster Pack - 50% exp, 50% Hon), the 50% exp was booked but the 50% Hon wasn't. I have reported this to support and waiting for a response

 

I had the same problem a few weeks ago and reported it to support, they told me they couldn't do anything i would have to use another payment type.
I waited a little longer and it started to work again don't know what the issue really was.
Even tried a prepaid card and it was declined even after my card started to work again the prepaid won't and I know another player who had the same issue as well. Cheers hope it fixes itself for you.

 

To add to that: I noticed to me a New way of paying through Bank text messages to iphone to check it's you doing the purchasing , just better Security I guess

 

Contact your bank to be sure they are not blocking it. Since prem can't be done on a yearly basis anymore, that's transactions more often which could raise a flag for out of country purchases if your not in Germany.

 

Hello @sk.eic.r.easy[Halo] ,

We are unable to assist with payment issues on the forums. You will need to contact support for further assistance.

Closing - Referred to Support