[GI] Constant Chat Problem

hi for some reason im having constant chat problems in the game this is the 3rd time im having this problem whenever its fixed i have chat for a few hours and it goes back to saying The connection to the server was lost when i login the game and my chat is black i dont understand why i have this problem and noone else does i would love to have this problem fixed for good

 

try to refresh the icon in upper right of the chat box the counterclockwise direction symbol you can watch the pics here: http://i63.tinypic.com/4fkew.png

 

tried that it says The connection to the server was lost. when i click it

 

If you have dynamic public IP then it might be one of the problem. Just like mine, I have chat problems since the start of this year and contact support about this and ask my public ip address so they could fix the issue, lately I found that my public ip is changing therefore its dynamic and thus the ip that sent to support was the only ip that's working with chat, and when it changes, my chat won't work again until it changes back to the ip that I sent to support. I asked them if they could fix the issue within a range of public ip address that my router is obtaining but they said no as the fix was only available to a single ip address. I need to pay extra fee to my ISP in order to have a Static public IP address so I just don't mind my chat problems.

If you did all the basic fixes (change browser, update flash, clear cache and cookies, etc ) and still the problem still occurs then you can contact support and report your problem and who knows you might have a different problem than mine and has a better fix.

 

Hello _-Brute-_,

Thank you both for assisting the user with their concern. As stated above you will need to Contact Support for further Guidance and Assistance.

Closing as referred to Support.

Take Care.