[GI] ERROR Design already in use on another hangar

What does this mean ? I have purchased an uridium package and received the new design for spectrum and i have sent all my equipments on that ship. But the problem is, i cannot make the ship active and cannot see the design. At the same time, all of my equipment are lost. I cannot find them on any of the ships i have. Can somebody help me on this matter ?

 

Hello SANCTUM18,

Do you own Spectrum base ship ? If you do please look in the hangar for it and activate it make sure you chose the design you bought. If you do not have base ship you'll be not able to use the design until you get base spectrum. In other hand if you own the spectrum base ship and you still did not receive the design and you still haven't got equipment I would recommend to send a ticket to the support with detailed information what happened and this issue has been reported to the team and hope we get fix soon as possible.

Best wishes,

 

I have got spectrum as well as the design too. Yeah it sounds like a support matter. A friend of mine heard mods talking about this bug in discord so i will write them a letter soon. Thank you Taurus, you may close.

 

I would like to know how a design can be in use in another Hangar as these are now SHIP specific and we can not have more than one SHIP of each type. It is not like it used to be where we could have 10 Goliath ships having the opportunity of assigning any design to them.

Am I not understanding the initial complaint of the "design being in use in another Hangar"?

 

Hello SANCTUM18,

Thank you both for assisting the user with their concern. You will need to contact Support for further guidance and assistance.

Closing as referred to Support,

Tc.