[GI] My Chat

Discussion in 'General Archive' started by M!tzs^^n, Jun 27, 2016.

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  1. M!tzs^^n

    M!tzs^^n User

    Alright every time I log into darkorbit my chat is not working it says
    The connection to the server was lost.{chat.dochat.chat.authenticationFailed}

    The connection to the server was lost.{chat.dochat.chat.authenticationFailed}

    The connection to the server was lost.{chat.dochat.chat.authenticationFailed}
    So I can't chat to anyone in the game. This happened before and support fixed it after replying YEARS after I sent them an email.
    This is the second time it happened and its very annoying to say the least. I contacted support and they still haven't replied after what seems like ages.
    Is there anyway to manually fix this? Without chat I feel like I am messing big things and I can't even contact my friends on the game which is annoying
     
    M!tzs^^n, Jun 27, 2016
    #1
  2. PSK~SUNDANCE

    PSK~SUNDANCE User

    This is a known issue. Mine is still out at this time. However, you must be patient in the matter. When they do get to you, give as much information as possible. They have fixed a number of chats over the past couple months.
     
    PSK~SUNDANCE, Jun 27, 2016
    #2
    M!tzs^^n likes this.
  3. M!tzs^^n

    M!tzs^^n User

    its just frustrating how this is the second time it happened. The first time they fixed it I asked them if there was anything I could do to prevent this in the future and they said don't worry about it (well in a more professional way).
     
    M!tzs^^n, Jun 27, 2016
    #3
  4. Deter

    Deter Board Administrator Team Darkorbit

    Hello M!tzs^^n,

    Thank you PSK~SUNDANCE for assisting the user with their concern. If the occasional Clearing cache and Flash along with a re-log doesn't help. We ask that you please Contact Support for further guidance and assistance with the UserID/Server for the account you are experiencing this issue on.

    Closing as referred to Support.

    -=Fly Safe and Take Care=-​
     
    Deter, Jun 27, 2016
    #4
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