[GI] My rsb does not work in game but is in the hanger? and still no response from support why?

I have messaged support, added a thread to forums and still nothing. This is not acceptable so will somebody please tell me whats going on? without brushing me off. Thanks

 

Sometimes when waiting for a response from support we need patients, they say should get back to you in a day or two but i have waited longer before. Also just making sure you realize rsb ammo has a cool down is suppose to be used in combination hits with x4 and if your using rsb before they have a chance to cool down they will not shoot. I think is better to use both cool down boosters when using anything in the game that requires a cool down then you will be able to use such item as fast as possible. Hope you get this resolved soon Enjoy

 

I have 55k rsb in my hanger and 6 rsb in game. There is a problem with my account. I dont expect to purchase on mhh and get no help from support or forum mods in over 24 hours its just not acceptable at all. According to the consumer rights act 2015 this really is unacceptable and i am entitled to a refund due to this.

 

Actually there are a few accounts, which have this problem.
The support can't help you with this right now.
Be sure you aren't the only person, who can't use Rsbs...
Best regards from Germany 3

 

Ok °Şçђņąpşζęįçђę°. I havnt been able to find anyone else with the same problem so I appreciate your Intel thanks. It would of been nice for support or a moderator to inform me that its a global problem

 

Sometimes it takes longer for support to respond due to the times. When did you submit your ticket? Did you get the automated response after it was submitted? After the automated response is when you can start clocking the time before you get a regular response. With the holidays, I can tell you the time increases as they celebrate over there as well. I know from personal experience. Other than that I can't tell you if others have this issue as my chat is still out, cutting me off from most of the rest of the orbit.

 

Its been well over 24 hours nearly 48 hours since i had the automated response. Ok Thanks for help PSK~SUNDANCE much appreciated.

 

Things to remember when contacting support;

1. What day of the week are you reporting issue?
2. What else is going wrong in the Game?
3. Have you checked the Forums for similar complaints?
4. Are we as a community dealing with a lot of issues in the game?

You say it has been 24-48 hours since contacting Support, okay so a report on Sunday is probably not even going to be seen until Tuesday (assuming Monday was not a holiday, which it was this week). We have major issues wrong in the Orbit and so Support is flooded by tickets (many threads asking for our patience while they sort everything out). Similar complaints have been reported and response was to post your;

ship name
User ID
Server effected

so the mods can look into it as they can (sometimes get it done faster than support, have to remember mods are not employees and have lives like we do). And the final answer is the community has major amounts of issues effecting the game and individual accounts as PSK~SUNDANCE says he has not had CHAT since the A.S. Launch when they also updated the Chat server and this is not effecting everyone but is affecting a few unlucky souls.

The biggest thing to remember is to look through the "New Posts" tab above and see if any of the titles sound like they might be your issue and then check them out. These are not in forum order but in the latest response posted but you can usually just look through the last day and see something close to what you have (unless you are the first to have the issue) and often you can see what was suggested to do in that thread and you could either add your issue to that or create your own thread but post the information requested so when a mod does see the posting they can address it with their contacts and get it corrected for you.

 

If Darkorbit are going to take money from customers and cannot keep up with tickets more staff needs to be employed. Excuses are not good enough. If the system is slow fix it. I will be patient for another 24 hours. P.s i dont blame support i blame who employs support.

 

As you have already contacted support, there is not much we can do here until they finish up.

Closing, customer contacted support.