Payment issue.

I'm aware this could well be in the wrong area. If a mod could move it to the correct one, that;d be great.

Basically, i need to get hold of the support team regarding purchasing uridium.

I filed one transaction through, and the uridium didn't come through like it usually does. I waited for a couple of minutes, still no uridium. I checked my email and didnt have a confirmation message saying i'd bought any uridium.

So i clicked to buy some more uridium, and found myself with the uridium from BOTH purchases come through at the same time (the first lot was now around 5 minutes late).

I have the transaction numbers for both orders now, but i cannot afford both. Is it possible to get a refund on one lot of uridium? I payed £70 for 330k just now on Mega Happy Hour, so if it would be possible with the use of my user ID and the transaction numbers to reverse the process and take back the 990k uridium i recieved and refund me £70? I simply cannot afford to spend that amount of money twice without being made aware that my original uridium delivery time would be slower than it has been for the past 4-5 years.

User ID: 99645319.
Server: GB1

Thanks.

 

I had the same issue where I wasn't sure if the first transaction had gone through or not and ended up buying double. What you need to do is contact support and give them the transaction ID and ask if they will kindly reverse it and correct your balance. I'm sure they will want to keep a paying customer happy.

If you don't know how to contact support then look for the question mark "help" button on your back page and click it. There is a link there to contact support and choose payment problems from the options.

 

I am sorry that you are experiencing this type of issue, the best information that I cna give you is the following thread on how to Contact Support <<< Click Here

When using this form you can use the general game questions or payment support.

I hope this helps.
Have a lovely day!
Astraea