[TI] Current Server Lag - BigPoint NEEDS to address!

Recently, on Global America 1 the server lag has increased dramatically, yes there was always the usual few seconds here or there, it was occasional and for the most part players could put up with it. However today, in particular the lag has reached new heights. Every 10-15 seconds the entire server freezes for approximately another 10 or so seconds. This constant process continues on and off. This sort of lag cannot be attributed to player connections as all aliens on the map freeze and after the 10 second freeze my ship's shields and damage has not changed, demonstrating that the server froze. Come on guys, your servers have numerous daily players and you rake in huge amounts of revenue from in game purchases. The least you could at least do is recognise there is an issue and address the community. The next step is obviously combating this issue. Other large online games such as (WOW, LOL) experience very rare, if ever server lag like Dark Orbit. I think it's time you guys picked up your act, I understand this may be a difficult process but at least addressing it publicly on the forums may give us, the players a sense of hope?!

Sorry to rant and sound all pessimistic, but for many players (me included) who are on the border of quitting, server lag is just another force driving players away...

 

I agree this is extremely frustrating to do gates with.

 

Global AMerica 4 also very laggy..than normal

 

Appreciate the replies, highlights the fact that clearly I am not the only one suffering from the poor performance..

 

On my part, I start to play at around 5:00 AM server time of Global Europe and I experienced a massive lag on all maps but after the server restart around 5:30 AM everything went fine until now 3:40 PM Server time. This happens daily since the Prometheus event started.

 

I experience last night that causes to be killed by enemy in the mid of the map when I log-in due to take several seconds at east 1 minute and more even 2 minutes -3.

 

Similar lag issues on GE1 have been ongoing for months now. It is literally 10 seconds of normal gameplay then a complete freeze up of everything (even the clock on timed missions stops then jumps forwards) for another 10 seconds, which pretty much renders the game unplayable. This seems to occur every evening from 8pm until the server restarts at 04:30.

One of the tech team totally needs to step up to the plate and log in outside their normal office hours to see how bad this is and hopefully find a fix. We've been told this is being looked into and thanked for our patience, but patience wears thin when nothing improves after so much time.

 

I wish there will be a playing mod on every server so that they will really know our comments and our problems in real situations. Please log-in in Global America 4 ..also..sometimes no lag..Sometimes it lags especially when someone uses that 3rd party software who can see cloaks and use auto-lock...I know coz I'm also once a victim..

 

Hello -»CŗαźўMóηșтєŗ«-,

Our apologies for the delayed response. Thank you all for assisting the user with their concern. To further investigate this Lag issue we ask that you please Contact Support with the following information; Ship Name, User ID, Server and a copy of HAR file. Below is the link with instructions on how to do this.

https://toolbox.googleapps.com/apps/har_analyzer/

****Notice**** (Please read)
​

Do Not post your HAR File information on the forums, this is for Support to further investigate the ongoing connectivity issues with these servers. They do not care for personal information or for anything other than finding out what problem is.

We can assure you that the information within these files never will go to anyone other than the DO dev team!

Closing as referred to Support.

-=Fly Safe and Take Care=-​