[TI] USA East1's broke

Same issue for me, I see the following error:

us3.darkorbit.bigpoint.com says:
Error: the xajax Javascript component could not be included. Perhaps the URL is incorrect?
URL: http://darkorbit-22.ah.bpcdn.net/js/xajax_js/xajax_core.js?

SirThrills - I can't give you my user ID as I can't login to get it The error message above appears right after entering login information.

 

@anduril
Thanks!
Can you also run a traceroute to us3.darkorbit.bigpoint.com ?

Instructions for traceroute: http://www.bigpoint.com/darkorbit/board/threads/trace-route-how-to-do-this.20139/

 

I ran it and can post the screen shot of it but before I do which line shows my ip address?

 

@Tina-The-Impaler

Typically it will be the first 2-3 lines, you can get your IP address by googling "what is my ip", and then removing any lines with that and before it. It'll be whats after that counts.

 

I can send it to you through support as I am not comforatble posting this. Or tell me what line number u want to see and I can post it here

 

@Tina-The-Impaler

Make a thread in the Chat board with a reference back to this post so we can keep it in line with what's going on.

 

uid
5192935
east 1
game page wont start just black screen tryed everything just reset the severs all ready

 

@auggiethedog

Thanks for that information!

Can you also run a traceroute to us1.darkorbit.bigpoint.com? Instructions: http://www.bigpoint.com/darkorbit/board/threads/trace-route-how-to-do-this.20139/

Please make sure to remove your IP address.

 

east 2 is also not working as of now i cant change anything on my back pages and cant get to thr flight screen at all

 

@SirThrills:

Code:

traceroute us3.darkorbit.bigpoint.com
traceroute to mbucj.x.incapdns.net (192.230.66.77), 64 hops max, 52 byte packets
4  ae-26-0-ar02.charlvilleco.va.richmond.comcast.net (69.139.165.77)  14.204 ms
    ae-26-0-ar02.staplesmllrd.va.richmond.comcast.net (69.139.165.161)  16.676 ms  16.389 ms
5  hu-1-1-0-0-10-cr02.ashburn.va.ibone.comcast.net (68.86.91.53)  17.986 ms
    162.151.59.33 (162.151.59.33)  16.547 ms
    hu-1-1-0-0-10-cr02.ashburn.va.ibone.comcast.net (68.86.91.53)  19.722 ms
6  hu-0-11-0-0-pe07.ashburn.va.ibone.comcast.net (68.86.83.74)  17.234 ms  16.101 ms
    hu-1-1-0-0-10-cr02.ashburn.va.ibone.comcast.net (68.86.91.53)  21.695 ms
7  ae-16.r06.asbnva02.us.bb.gin.ntt.net (129.250.66.49)  44.373 ms  40.206 ms  42.400 ms
8  ae-16.r06.asbnva02.us.bb.gin.ntt.net (129.250.66.49)  47.003 ms  52.335 ms  50.097 ms
9  ae-2.r22.asbnva02.us.bb.gin.ntt.net (129.250.2.120)  44.880 ms
    ae-6.r22.dllstx09.us.bb.gin.ntt.net (129.250.5.12)  51.045 ms
    ae-2.r22.asbnva02.us.bb.gin.ntt.net (129.250.2.120)  50.674 ms
10  ae-6.r22.dllstx09.us.bb.gin.ntt.net (129.250.5.12)  53.741 ms
    ae-25.r01.dllstx04.us.bb.gin.ntt.net (129.250.6.121)  51.541 ms
    ae-6.r22.dllstx09.us.bb.gin.ntt.net (129.250.5.12)  53.358 ms
11  ae-25.r01.dllstx04.us.bb.gin.ntt.net (129.250.6.121)  56.815 ms  55.615 ms *
12  * * *
13  * * *

 

@little_boo_boo

I see your on USA East 2 so your server is us3.
Can you respond back with the following?

• User ID
• Traceroute to us3.darkorbit.bigpoint.com (Remove your IP)

@anduril

I have formatted your post and removed your IP. Thank you for the traceroute!!

 

Posted with your name in title of Thread

 

@Tina-The-Impaler

Thanks, I'm reviewing it now.

 

I just took a screen shot of the entire trace, so that you have all the info. http://prntscr.com/aooarp

Edit: Sorry, to make it easier I probably should have copied it, my bad XD

 

Code:

Tracing route to us1.darkorbit.com.bigpoint.com [178.132.240.34]
over a maximum of 30 hops:

  4  24 ms  25 ms  24 ms  10.XX.1.10
  5  27 ms  27 ms  29 ms  iah-edge-09.inet.qwest.net [65.122.35.45]
  6  *  *  32 ms  dap-brdr-05.inet.qwest.net [67.14.2.182]
  7  *  *  *  Request timed out.
  8  60 ms  59 ms  60 ms  ae-4-90.edge3.Washington4.Level3.net [4.69.149.2
10]
  9  60 ms  60 ms  74 ms  ae-4-90.edge3.Washington4.Level3.net [4.69.149.2
10]
10  59 ms  61 ms  59 ms  level3-pni.iad1.us.voxel.net [4.53.116.2]
11  59 ms  60 ms  59 ms  unknown.prolexic.com [209.200.144.200]
12  66 ms  62 ms  61 ms  unknown.prolexic.com [209.200.144.205]
13  *  *  *  Request timed out.
14  151 ms  151 ms  152 ms  unknown.prolexic.com [209.200.159.158]
15  portal2-706-www.pinf601.bigpoint.net [178.132.240.34]  reports: Destination
host unreachable.

Trace complete.

 

@Armazindy87 @RayBro

Thanks guys, both of your traceroutes were exactly what we were looking for in them. (Also Ray I deleted the first part to hide your IP)

 

sent the other information u wanted

 

7 hrs realy if this is the support i get for my money ! ill just put it back in my pocket

 

@ sirthrills,

I can login now, but it javascript is not working. Going to GG tab is just a blank screen, as is the result after start button, ranking screen has no scroll bars, etc.

Problem with your CDN or the named .js file?

 

@anduril
Network issues causing it to be wierd at this time. Problem on our networking side at the moment.